🔉 Audience - All Employees
📅 Effective - September 9, 2026
📢 Announcement
Effective September 9, a new self-service Order Tracking feature is available for Closing Document orders, providing requesters with greater visibility into the status of their order from submission through delivery.
How Requesters Can Access Order Tracking
Requesters can access order tracking in one of two ways:
- By selecting the "Follow Your Order" link included in their Order Confirmation email.
- By visiting sentrymgt.com, selecting Order Closing Documents, choosing their location, and then selecting Follow My Order.
To view order details, requesters will be prompted to enter their 8-character order number.
What Requesters Can See
The new tracking experience provides visibility into key stages of the order lifecycle, including:
- A visual progress tracker displaying order status from:
- Created
- Assigned
- In Progress
- Complete
- Delivered
- A detailed history of major order events, including payment processing, document assignment, service updates, processing changes, completion, and delivery.
- Revision status updates for orders requiring changes after delivery.
- Clear status indicators and next steps when payment issues or order cancellations occur.
Legacy Orders
Tracking information is only available for orders placed on or after September 9, 2026. Orders submitted prior to this date do not include historical tracking data and cannot be tracked through the new tool. Requesters needing assistance with orders placed before September 9 should continue to contact the Closing Documents team for support.
Benefit
This enhancement gives requesters greater transparency into the status of their orders while reducing the need for manual status inquiries to the Resales team.