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Reporting Spam Emails to the Help Center

Updated

Introduction

Unwanted spam emails can not only clutter your inbox but can also pose security risks. To help us combat these issues and improve your experience, we urge you to report any spam emails you receive to our help center. This article provides a step-by-step guide on how to report spam emails to our help center.

 

How to Report Spam Emails

Step 1: Save the Email

The first step in reporting a spam email is to save the email. Here's how you do it:

  1. Open the spam email in your inbox. This can also be done with the email open in "Preview Mode" where you can still see your inbox.
  2. Click on the 'File' option in the menu bar and select 'Save As.'
  3. Choose your preferred location to save the email, and click 'Save.' Ensure to keep the email in its original format (e.g., .eml or .msg).

Please remember not to click on any links or download any attachments from suspicious emails.

Step 2: Navigate to the Help Center

After saving the spam email, you'll need to visit our help center to report it:

  1. Open your web browser and type in the URL: https://helpcenter.sentrymgt.com.
  2. Hit enter to navigate to our help center's homepage.

Step 3: Submit a Ticket

Once you're on our help center's homepage, you'll need to submit a ticket:

  1. Click on the 'Submit a Request' button on the homepage.
  2. In the form that appears, fill in all the required information such as your name, email address, subject of the ticket (for example, "Spam Email Report"), and description of the issue.
  3. Attach the saved spam email by clicking on 'Add file'
  4. After you've filled in all the information and attached the file, click on 'Submit.'

Our team will review the reported email and take appropriate action.

We encourage everyone to report any suspicious or spam emails they receive. This helps us enhance our system's security measures and provide you with a safer email environment.

If you have any questions about this process or encounter any problems along the way, please do not hesitate to contact our help center. We are here to assist you.

Thank you for your proactive effort in maintaining a safe and secure online environment.

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